Refund policy

RETURN & REFUND POLICY – THE HOUSE OF COUTURE

At The House of Couture, we provide exclusive luxury bridal and evening wear. To maintain the high quality of our gowns, our policy is as follows:

1. Final Sale Policy Due to the high-end nature of our inventory, all bridal gowns and evening wear are Final Sale. Once an order is placed and processing begins, we cannot accept returns, cancellations, or exchanges.

2. Made-to-Order Items Many of our products are made-to-order based on your specific size selection and preferred color choice. These items are non-refundable and non-exchangeable once the production deposit has been placed and work has commenced, as the gown is being customized specifically to your requirements

3. In-Stock / Ready-to-Wear Select in-stock, off-the-rack items may be eligible for store credit at management’s discretion. Requests must be made within 3 days of receipt, and items must be in original, unworn, and unaltered condition with all tags attached.

4. Shipping & Delivery

  • Shipping fees are non-refundable.

  • Customers are responsible for any return shipping costs for eligible store-credit items.

  • Please inspect your order upon receipt. If an item arrives damaged, you must contact us at shari@thehouseofcouture.com within 48 hours with photo documentation for a resolution.

5. Order Balances For items requiring a production timeline, the remaining balance and shipping costs must be paid in full before the product is dispatched from our showroom.

6. Contact Us For questions regarding your order, please reach out: 📞 (925) 943-1505 📧 shari@thehouseofcouture.com 📍 710 S. Broadway, Suite 204, Walnut Creek, CA 94596

Refund policy

RETURN & REFUND POLICY – THE HOUSE OF COUTURE

At The House of Couture, we provide exclusive luxury bridal and evening wear. To maintain the high quality of our gowns, our policy is as follows:

1. Final Sale Policy Due to the high-end nature of our inventory, all bridal gowns and evening wear are Final Sale. Once an order is placed and processing begins, we cannot accept returns, cancellations, or exchanges.

2. Made-to-Order Items Many of our products are made-to-order based on your specific size selection and preferred color choice. These items are non-refundable and non-exchangeable once the production deposit has been placed and work has commenced, as the gown is being customized specifically to your requirements

3. In-Stock / Ready-to-Wear Select in-stock, off-the-rack items may be eligible for store credit at management’s discretion. Requests must be made within 3 days of receipt, and items must be in original, unworn, and unaltered condition with all tags attached.

4. Shipping & Delivery

  • Shipping fees are non-refundable.

  • Customers are responsible for any return shipping costs for eligible store-credit items.

  • Please inspect your order upon receipt. If an item arrives damaged, you must contact us at shari@thehouseofcouture.com within 48 hours with photo documentation for a resolution.

5. Order Balances For items requiring a production timeline, the remaining balance and shipping costs must be paid in full before the product is dispatched from our showroom.

6. Contact Us For questions regarding your order, please reach out: 📞 (925) 943-1505 📧 shari@thehouseofcouture.com 📍 710 S. Broadway, Suite 204, Walnut Creek, CA 94596

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Refund policy

RETURN & REFUND POLICY – THE HOUSE OF COUTURE

At The House of Couture, we provide exclusive luxury bridal and evening wear. To maintain the high quality of our gowns, our policy is as follows:

1. Final Sale Policy Due to the high-end nature of our inventory, all bridal gowns and evening wear are Final Sale. Once an order is placed and processing begins, we cannot accept returns, cancellations, or exchanges.

2. Made-to-Order Items Many of our products are made-to-order based on your specific size selection and preferred color choice. These items are non-refundable and non-exchangeable once the production deposit has been placed and work has commenced, as the gown is being customized specifically to your requirements

3. In-Stock / Ready-to-Wear Select in-stock, off-the-rack items may be eligible for store credit at management’s discretion. Requests must be made within 3 days of receipt, and items must be in original, unworn, and unaltered condition with all tags attached.

4. Shipping & Delivery

  • Shipping fees are non-refundable.

  • Customers are responsible for any return shipping costs for eligible store-credit items.

  • Please inspect your order upon receipt. If an item arrives damaged, you must contact us at shari@thehouseofcouture.com within 48 hours with photo documentation for a resolution.

5. Order Balances For items requiring a production timeline, the remaining balance and shipping costs must be paid in full before the product is dispatched from our showroom.

6. Contact Us For questions regarding your order, please reach out: 📞 (925) 943-1505 📧 shari@thehouseofcouture.com 📍 710 S. Broadway, Suite 204, Walnut Creek, CA 94596